Why Choose Us

An independent agency built for landlords and tenants. Local expertise, transparent fees, and a named manager who picks up the phone.

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Years letting in Surrey

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In-house service

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Postcode areas covered

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Surrey villages covered

What you actually get when you instruct us

Six standards we hold ourselves to on every property we let and manage. No buzzwords, no vague promises, just the specific standard your property and tenancy should be held to.

01Accurate valuations

The right number, backed by evidence

Whether you are letting for the first time or adding to a portfolio, the asking rent is the single biggest decision of the whole process. Pitch it wrong and the property sits empty. Every valuation we give you is built on live comparable evidence, showing what is actually letting on the same streets, in the same condition, to tenants who are ready now. Honest numbers, not the highest one we can get away with.

02
  • Rent collection & inspections
  • Contractor coordination
  • Monthly statements
  • No hidden retainer
Transparent fees

A clear fee schedule you see up front

One management percentage that covers rent collection, inspections, contractor coordination, and statements, with any additional services (inventory, check-out, renewals) priced on paper in advance. No hidden retainer, no surprise surcharges. You always know exactly what you are paying and what you are paying for.

03A named contact

One person who knows your file

You get a named property manager who handles your tenants, contractors, and statements from move-in to move-out, and tenants get the same single point of contact for the life of the tenancy. No call centres, no ticket queues, no repeating yourself.

04
  • Gas safety & EICR
  • EPC & deposit protection
  • Right to Rent
  • Smoke, CO & legionella
Compliance handled

We keep your paperwork right

Gas safety, EICR, EPC, deposit protection within the deadline, Right to Rent, smoke and CO alarms, and legionella risk, with every renewal diaried and actioned before it expires. One missed check can cost a landlord thousands, so we make sure none are.

05RightmoveZooplaPrimeLocationrlpm.co.ukSerious marketing

Listings built to let, fast

Professional photography, accurate floorplans, a proper written description, and a listing that goes live across Rightmove, Zoopla, PrimeLocation, and our own high-traffic website the same day we are instructed. Drone shots, video walk-throughs, and premium portal placements available where they earn their keep. Better presentation pulls better tenants, faster, at the right rent.

06Qualified applicants

We vet before we bring them to you

We carry out pre tenancy application checks on applicants, will give you our advice if we think one applicant is a better fit for your property than another, we bring you tenants who are right and not just the first to apply. Every applicant is put through a full reference check covering employment, affordability, previous-landlord history, and credit, with optional Rent & Legal Protection for total peace of mind.

Find out what your property is worth.

Whether you’re thinking of letting your property, book a free, no-obligation valuation. We’ll come round at a time that suits you, take a proper look at what your property has to offer, and give you an honest market figure based on what is actually letting right now, not what we think you’d like to hear.

In their own words

What our clients say

4.9 / 5 on Google

Regency Lettings and Property Management went above and beyond my expectations, Valissa has given me an incredible renting experience . Every situation that I have encountered Valissa and her team have risen to the occasion with expertise, …

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MK
December 2025 · via Google

Valissa has always been professional, efficient and friendly. She has always been such a pleasure to deal with and always went the extra mile to assist us with any issues. Thank you Valissa

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Kelly Walker
May 2025 · via Google

Never known a property management company (or business in general) that answers emails sent at 10 pm, and answered at 11 pm! Excellent service, and very personable Manager.

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Gilly
January 2025 · via Google

Excellent service a constant flow of information support and advice from the start. Valissa who works there was extremely helpful and totally proffesional at all times.

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chris Proctor
December 2024 · via Google

Valissa is truly one in 1 million. She understands what both tenants and landlords need and choreographs everything to make sure we all have a great experience. I strongly recommend you meeting her and I am sure you’ll love her!

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Jav Baker
September 2024 · via Google

Regency came to my rescue when I desperately needed help with managing a difficult and needy tenant with low standards of cleanliness. Valissa expertly dealt with things, and subsequently managed the requisite upgrade and re-let of my renta…

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Victoria
October 2023 · via Google

Excellent letting agency providing consistent high quality service.

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Andrew Bell
September 2023 · via Google

I’ve used Regency Lettings as my managing agent for over 10 years and they have always been responsive, proactive and professional. Regency have found and verified 4 tenants for me over this time and they’ve all been good tenants. Even when…

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P M
September 2023 · via Google

After years of working with a number of very unsatisfactory letting agents, Valissa at Regency Lettings has been a revelation. Prompt, efficient, and proactive, we finally feel our property is in safe hands! We would highly recommend Regenc…

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Adrian Waddy
September 2023 · via Google

Valissa has made the experience of renting out a property as stress and hassle free as possible. She managed the process of finding us a tenant as well a managed the property for us. She is efficient, accessible and helpful and wouldn’t h…

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Donna Russell
June 2022 · via Google

Valissa provides exceptional service which is professional and efficient, going above and beyond a usual agent. Unlike other agents, Valissa provides a very personal service and she is a pleasure to deal with. Thank you Valissa!

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Cecily Steer
June 2022 · via Google

Regency Lettings did an amazing job of renting our house. It was rented within a couple of weeks and any problems were immediately smoothed over by Valissa. Highly recommended

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Jonty Thrower
June 2022 · via Google

Valissa went the extra mile over & over again. Extremely personal & professional customer service. Delighted to have found a property agent like no other!! Emma & Darren, Chiddingfold

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Emma Simon
June 2021 · via Google

I have used Regency Lettings for over a year. Valissa has gone above and beyond her role many times! Not living locally to my rental could have been an issue but at Regency Lettings they’ve always taken care of any issues that have arisen a…

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Hayley N
June 2021 · via Google

I was very surprised by the very high speed of the property market around London, which made me a bit nervous to find the right property at the right time for our requirements. Finally we trusted in Regency Lettings and are still happy. We …

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Stephan Zickelkau
June 2021 · via Google

Valissa and her team are exceptionally good. We’ve been letting for twenty years and have never had such a positive experience - we feel our tenants are well looked after and everything is done properly, efficiently and cheerfully. Would re…

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Richard
September 2019 · via Google

An Excellent Agency, Valissa is a complete pleasure to deal with, nothing is too much trouble....she is the Mary Poppins of Lettings, can't recommend her highly enough! Simon and Charlotte Rock Cottage

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Simon Scott
January 2019 · via Google

You will not find a better agent, committed, practical, motivated, passionate about her clients and her community. Valissa Burnett is an exceptional professional.

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Charlotte Laycock
October 2017 · via Google

Regency Lettings & Property Management provided a friendly, transparent, helpful and fairly priced service. It was a pleasure dealing with them.

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Dan Harverson
April 2017 · via Google

Regency Lettings & Property Management Limited is the best Property Lettings company I have ever dealt with. Valissa is professional, efficient and addresses not only the tenant's needs but also considers the landlord's position too. I ha…

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Clare Brockwell
January 2016 · via Google